(+51 84) 251643 (+51) 918 833 622 - (+51) 953 874 795

Terms and Conditions

Contract

Keep in mind that it is essential to read and understand the following terms and conditions. This is a contract between you and Machupicchu Tourist Connection S.R.L. When you make your reservation and pay your deposit, you acknowledge that you have read and accept the following terms and conditions. Also, make sure you have read and understood the itinerary and the travel style in which you will participate.

These are the terms and conditions that govern the relationship between Machupicchu Tourist Connection S.R.L .., hereinafter "Machupicchu Tourist Connection S.R.L." or "the company" and you, hereinafter "customer".

Prices of programs and services

All prices are indicated in US dollars and include all taxes for non-residents of Peru. All air and bus fares are subject to change and availability. They will be confirmed on the purchase date of the ticket.
All group departure prices are based on a shared double occupancy. If you are a single traveler, you will be compared to another traveler of the same sex or you can pay a single supplement. All payments made by credit card are subject to an additional fee.

Reservations and Deposit

All Tours:
At the time of booking a 50% non-refundable deposit is due to reserve your walk, and full payment is due 30 days before the start of the hike. If a reservation is made within a period of 30 days of a walk or tour, the entire reservation must be paid in full at the time of booking. Keep in mind that the Inca Trail must be booked well in advance as government permits may be exhausted until 5 or 6 months ahead of time. Please consult us for availability.

Cancellation of services by the client.

Any cancellation made by the client, before 30 days, will result in the loss of your deposit. Cancellations after this time will result in the loss of all money paid.

Cancellation by the company.

The company will only cancel a tour for the following reasons:

• "Major force" (see below)
• Unforeseen circumstances beyond the control of the company.
The company will inform the client as soon as possible of a cancellation. Customers who have a fully paid reservation can choose between an alternative trip when possible or a full refund. The company is not responsible for unforeseen expenses incurred by the client as a result of the reservation, such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen has a lower value than the one originally booked then you are entitled to a refund of the difference in price. If the chosen alternative route is of a higher value, the customer will pay the difference in the price.
Please note that refunds will not be given for the following:
• Lost travel time or replacement of facilities.
• Presence of circumstances beyond the control of the company that require alternative arrangements to ensure safety and enjoyment of your route.
• Services not used for any accommodation, activity or travel segment without prior notice.
• Premature termination of the contract

Unused services

If, for any reason, the transport chosen by the client (bus, flight, train, etc.) does not arrive at the destination before or at the scheduled date and time to begin the services contracted by the company, the company will not be retained. responsible for the resulting lost services. The company will begin to provide services from the date of arrival of the client until the originally scheduled completion of the services. Any service lost as a result of these delays is not reimbursable. If the client leaves the tour ahead of time, which includes not using additional nights of accommodation for any reason, voluntary or involuntary, the money will not be refunded.

Prices and surcharges

As we publish our prices well in advance, we may occasionally face significant cost increases due to factors over which we have no control. As such, we reserve the right to impose surcharges (price increases) up to one month before departure if government or other actions force us to do so; such cases include, among others, significant changes in exchange rates, increases in entrance fees, train fares or other taxes on transportation costs. Any surcharge or price increase will be fully explained and justified by the company before implementation. If any surcharge results in an increase of more than 10% of the cost of the program, the client can cancel the reservation and obtain a full refund, minus the expenses already incurred, provided that the cancellation is made within the required period of time.

Meals included

On all flights and ground transportation, meals and refreshments are delivered to the passengers in agreement with the transportation company. Some programs include the meals specified in the itinerary. These are described as B (breakfast), L (Lunch), D (Dining). All other meals are the responsibility of the customer.

Flexibility

The client appreciates and recognizes that the nature of travel to developing countries requires considerable flexibility and should allow alternatives. It is understood that the route, schedules, itineraries, services and mode of transport may be subject to modifications without prior notice due to local circumstances or events, which may include illness or mechanical breakdown, flight cancellations, strikes, events derived of political disputes, entry or border difficulties, climate and other unpredictable circumstances. If the hotels need to be changed, they will be replaced by hotels of a similar level.

Factors beyond the control of the company (Force Majeure)

The company will do everything possible to minimize the effects of matters beyond its control, but can not accept any responsibility for these matters, which include, among others, political disputes, border closures, rejection of visas, industrial actions, flights delayed, unpredictable weather, landslides, etc. The customer agrees to assume all additional costs derived from any of these factors.

Authority on the Tour

At all times, the decision of the leader or representative of the company will be final in all matters that may endanger the safety and welfare of the tour. When booking with us, the client agrees to comply with the authority of the tour guide or representative, who represents the company. If the client decides not to comply with the decisions made by the company representative, the client will be considered to have left the route. The customer must at all times strictly comply with the laws, customs, foreign currency and drug regulations of all countries visited. If the client is affected by any condition, medical or otherwise, that may affect the enjoyment of the excursion by other people, the client must inform the company at the time of booking. If the client does not comply with the above or commits an illegal act during the trip.

Acceptance of risk

Some of the company's itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. Therefore, they involve an element of personal risk and exposure to danger, which could, among others, cause physical or emotional injury, paralysis, death or damage to the client, his property or third parties. The client understands that such risks simply can not be eliminated without endangering the essential qualities of the activity and, therefore, assume the risks as part of the journey. The client accepts that he / she is aware of their physical health conditions and, in that knowledge, assumes the risks mentioned above. The client exempts the company from any liability related to any accident or injury that may occur associated with the health, physical condition or other of the client.

PUBLICATION OF PHOTOGRAPHIC APPEARANCE:

You hereby authorize and grant permission to Machupicchu Tourist Connection S.R.L. and / or those that have the written consent of Machupicchu Tourist Connection S.R.L. to use photos or videos of yours in order to promote future programs of Machupicchu Tourist Connection S.R.L. You expressly release Machupicchu Tourist Connection S.R.L. , its agents, employees, licensees and assistants of any claim that it has or may have due to invasion of privacy, defamation or any other cause of action arising from the use of these photographs and video images. . If you do not want your image to be used in our promotional material, please let us know at the time of booking.

VACATION SURCHARGE

You hereby authorize and grant permission to Machupicchu Tourist Connection S.R.L. and / or those that have the written consent of Machupicchu Tourist Connection S.R.L. to use photos or videos of yours in order to promote future programs of Machupicchu Tourist Connection S.R.L. You expressly release Machupicchu Tourist Connection S.R.L. , its agents, employees, licensees and assistants of any claim that it has or may have due to invasion of privacy, defamation or any other cause of action arising from the use of these photographs and video images. . If you do not want your image to be used in our promotional material, please let us know at the time of booking

EXCLUSIONS OF THE TOUR PRICE

The following items are excluded from the price of the trip:
• Travel to and from the starting point of the trip.
• Personal travel insurance.
• Visa, passport and vaccination expenses.
• Departure, airport and airline taxes.
• Meals, transportation costs, entrance fees, accommodation costs or other expenses not described in itinerary.
• Laundry, postage, personal clothing, medical expenses and other personal items.
• Emergency evacuation charges and / or emergency search; and tips, alcoholic beverages and excess baggage.
See our itinerary for more details.
Please note that information about these matters or related items is provided in good faith but without liability on the part of Machupicchu Tourist Connection S.R.L.

OVERWHELMING FORCE

If it is prevented (directly or indirectly) from Machupicchu Tourist Connection S.R.L. . comply with any of its obligations under this agreement because of an act of God, strikes, commercial disputes, fires, breakdowns, transportation interruptions, governmental or political actions, acts of war or terrorism, acts by or omissions of a third party or for any other cause outside the trip and for reasonable control Machupicchu Tourist Connection S.R.L. will have no liability, including financial, at all for you and may, at your discretion, by written notice, cancel the tour or make any other action as specified in our conditions.

AIRLINE

Any material published by Machupicchu Tourist Connection S.R.L. , the Reservation Form and these contract conditions are not issued in name or commit any airline whose services are used or intended to be used during the course Machupicchu Tourist Connection S.R.L. will do its best to ensure that all flight prices and prepaid taxes are correct at the time of the quote. The airlines reserve the right to modify or withdraw the rates without prior notice. When you, the client, make a deposit for your trip, you are committed to the dates of the trip. Flight reservations can not be transferred and, generally, are not refundable and tickets can not be changed.

AGE REQUIREMENTS: apply only to TREK reservations

We do not accept TREKKING reservations for children under 8 years old and adults over 68 years old. All children under the age of 18 must also be accompanied by an adult in all Machupicchu Tourist Connection S.R.L.  programs. We recommend that if you are over 60 years of age, you should talk to your doctor in advance about the best way to plan the trip and also to make sure your travel insurance covers such adventure activities, especially with regard to the limits on travel. high altitude activities. . We also insist that customers over 60 arrive in Cusco at least 3 days before starting the walk (instead of the usual 2 days). For hikers over 63 years of age, we also ask you to bring a letter from your doctor confirming that you are qualified to participate in the walk. Unfortunately,

MEDICAL DISCLOSURE

People with heart problems, knee problems, severe asthma or who are more than 18 weeks pregnant should not participate in the walks, but can participate in non-trekking tours by providing our medical form signed by your doctor. People with mild asthma, diabetes or who are pregnant for less than 18 weeks, should bring a medical letter from their doctor indicating they are able to undertake a walk. They will also be asked to be accompanied by a trekking companion on the trek at all times, who will travel by their side and will be familiar with any medication required in case of an emergency.
Your payment of a deposit is the declaration that:

• You are in good health and have a good physical and mental condition when booking this tour.
• Has revealed Machupicchu Tourist Connection S.R.L. all matters related to your health and physical and mental state of which you have knowledge, or should reasonably be expected to know, that are relevant to the decision of Machupicchu Tourist Connection S.R.L. to allow him to participate in the tour in any adverse situation. any adverse change in your health or physical condition that may affect the decision of Machupicchu Tourist Connection S.R.L. Machupicchu Tourist Connection S.R.L. to accept the risk of allowing you to participate in the tour, you will IMMEDIATELY notify Machupicchu Tourist Connection S.R.L. written.

You acknowledge that the obligation to disclose under this condition continues from the time of booking until the departure and extends for the duration of the same. If you do not comply with the duty of disclosure in this condition and Machupicchu Tourist Connection SRL would not have allowed you to make the tour or continue with the trip, if you had made the full disclosure under this condition, it will not be considered Machupicchu Tourist Connection SRLresponsible, for personal injury, death or property damage, losses incurred by you or the cancellation of your program and any related expenses.

TRAVEL DOCUMENTATION

The client must be in possession of a valid passport and all visas required for the entire trip and the client accepts the responsibility to obtain it. Any information or advice provided by the company on visas, vaccines, weather, clothing, luggage, special equipment, etc. It is given in good faith, but without responsibility on the part of the company.

INSURANCE

It is mandatory that all clients obtain travel insurance that covers personal injuries, medical expenses, repatriation expenses and evacuation expenses. The insurance policies must cover high enough altitudes to include all the altitudes in which the client will be present. Customers must be able to provide proof of insurance to the company representative. It is strongly recommended that the client's insurance also cover cancellation and interruption, reduction, loss of belongings and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience that occur to the client. The company will have no responsibility for loss, theft or damage of luggage or personal effects. Personal belongings lost or stolen while not being served by the client in public rooms or other public areas, whether on board a ship, train,

CLAIMS AND CLAIMS

If a customer complaint arises while on tour, you must first notify the local representative or the tour leader so that the company can try to resolve the situation on the ground. If the client is not satisfied with the resolution offered by the representative of the company, the client should contact the company for any complaint. If at the end of the visit, the client is still not satisfied with the service, whenever he must send his written comments to the company to reservas.mptc@gmail.com

RESPONSIBILITY FOR YOUR TOUR

All services here are organized by the company. Notice is hereby given that all arrangements made on behalf of the clients are made by the organizers with the sole condition that the organizers are not responsible for any injury, death, accident, delay, loss, damage or irregularity that may arise. be caused by acts of any company and / or persons involved in carrying out the arrangements. The company acts as an agent for transportation companies, hotels and other contractors and will not be liable for any injury, damage, loss, delay or irregularity that may occur, including, among others, any defect in a vehicle or any other form. to transport a traveler, acts of God, detention, delays or expenses derived from quarantine, strike, riots, robbery, force majeure, civil unrest, government restrictions or regulations, accidents by plane, boat, bicycle, motorized vehicle, horseback or any other form of transportation or in any hotel or guest house, boarding house or other form of accommodation. The customer recognizes the quality of the products organized by the company, including accommodation and all other services related to the route organized by the company and are not under the control of the company and that, in any case, the quality of these products can be compromised by local conditions.Consequently, the client releases the company from all claims and causes of action arising from damage, loss of enjoyment, inconvenience or injury related to the quality of said products. The information contained in all company documentation in brochures, on the website or in the flyers is correct, according to the best knowledge of the company, and has been compiled in good faith. The company assumes no responsibility for its right to alter any ongoing itinerary or service at any time without penalty to the company. Any additional expense or cancellation will be borne by the customer at the discretion of Machupicchu Tourist Connection S.R.L. or its representatives. The payment of the deposit is taken as recognition and agreement of the previous articles.

Applicable law and choice of fórum

This agreement will be governed by the laws of Peru. Each of the parties agrees the exclusive jurisdiction of the Federal Court of Peru in Cusco, Peru, with respect to any action or proceeding related to this agreement.

Our credentials

Tours in Cusco, Vinicunca, Humantay, Machupicchu, Titicaca

Terms & Conditions

Machu Picchu Tourist Connection

Urb. Buena Vista H-7, Cusco - Peru.

Phone: +51 918 833 622 • +51 953 874 795 • (+51 84) 251643 - e-mail: reservas.mptc@gmail.com

Cusco - Perú